Return, Replacement, Claim Policy
Please use the Contact Us link at the bottom of the screen to submit a return, replacement, or claim request.
Spaciman Novelties offers a free 60-day return policy with no restocking fees!
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Once your request is received, we will email you a return authorization number and a free pre-paid return label. Detailed instructions will also be included in the email.
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Please note that we can only authorize one return, replacement or claim authorization per order. Please ensure that you select all items that you would like to return, replace, or submit a claim for.
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We cannot authorize returns requested 60 days after purchase. If your order was placed more than 60 days ago, please contact our Customer Support team at (321) 684-2105 or support@spaciman.store
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Restrictions:
Only one return authorization will be authorized per order.
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A refund or replacement cannot be processed until we have received the item.
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Returns will not be accepted without a return authorization number written on the box/bag. (RA#)
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Items that have been altered or washed cannot be accepted.
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Please allow up to 10 business days for your credit to be processed after we receive it at the warehouse. Email us at support@spaciman.store or call us at (321) 684-2105 if you'd like to check the status.
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If you choose not to use our return label, you will be responsible for shipping fees.
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Shipping fees from original order will not be refunded. Refunds are for merchandise only, less your discount if you used one.
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Hawaii, Alaska and all non-contiguous orders are responsible for return shipping charges and will not receive a free prepaid return label.
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Customers are responsible for shipping if a new order is needed. (We do not do exchanges)
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No returns will be accepted after 60 days.
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Discontinued or closeout items are not returnable.
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Spaciman Novelties is not responsible for items that were not purchased from spaciman.store that are returned to us in error.
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Spaciman Novelties is not financially liable for items purchased from spaciman.store that are not returned to the correct return address specified in the return instructions.
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Please contact our Customer Service Team at support@spaciman.store or (321) 684-2105 regarding all mask return inquiries.
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Customer is responsible for return shipping fees on authorized mask returns.
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Problems with your order?
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Our products are new and of first quality but if you should have a problem or defect, please contact us within 3 business days of receiving your order to make a claim. We will then send you a replacement or give you a credit for the defective item. We cannot send a replacement or give credit if you contact us after 3 business days of receiving your order.
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Our goal is to make all our customers happy; you will not be disappointed!
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Return Policy Update: At this time, we can only authorize one return authorization per order. Please ensure that you select all items that you would like to return.